Shipping & Returns

We’re happy to offer FREE SHIPPING on all Canadian and U.S. orders over $59. For orders under $59, standard shipping is $8.50 for Canada and $10.00 for the U.S. International packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.

All orders are processed within 1-3 business days before shipping from our studio in Laval, Quebec, Canada. Standard shipping typically takes 4-8 business days, depending on your location. You will receive a shipping notification once your order leaves our facility!

Unless your tracking says "it's been delivered" and you haven't received the package or a notice slip, your package is still being transferred and is in waiting until it's safe to do so. It doesn't mean that your package is lost!

If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns and Refunds

Due to the nature of our products, used soaps cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.momentibotanicals.com if photographic proof of damage and receipt is submitted to hello@momentibotanicals.com within 48 hours of arrival.

We want you to love your purchase. If you’re not satisfied for any reason, we’ll gladly offer a full refund to your original payment method within 30 days of purchase. Returns are accepted for unused items only, and shipping costs for returns are the customer’s responsibility.

To start a return, just email us at hello@momentibotanicals.com with your order number, and we’ll guide you through the process.

Please note: We cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.

Purchased from a retailer? We unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.momentibotanicals.com at this time.

Want to cancel an order already made? Please email us asap, we cannot cancel or refund your order if it has already left our facility.

Sale and Limited Edition Items

We cannot accept exchanges, refunds or returns on sale items, gift cards, or limited edition products. If you purchased directly before a sale, we unfortunately cannot price match the item.